// what to expect
Guest Relations is a central hub for cruise-related needs, providing support and assistance throughout the voyage. Located near the main lobby, the team is available to help with inquiries, bookings, and resolving any issues that may arise. The staff offers friendly support for onboard services, excursions, and can assist with making reservations for dining or arranging special celebrations. They also provide insider tips and recommendations for activities and experiences, ensuring a smooth and enjoyable trip.
// traveler photos
// know before you go
Pricing
Access to Guest Relations for inquiries, assistance, or services like excursion bookings is included in the cruise fare; additional services like shore excursions ($20-$300) or spa bookings ($19-$599) can be purchased via the Celebrity Cruises app or at the desk.
Attire
There is no specific dress code for shopping venues on a Celebrity cruise. The attire for the shops aligns with the ship's overall daily dress code. During the day, guests wear "resort casual" attire such as shorts and T-shirts, with swimwear needing to be covered up in indoor spaces. In the evening, the attire shifts to "smart casual" or "Evening Chic," where guests are expected to wear more elevated clothing, though this is not a strict requirement.
How to reserve
Reservations are not required for Guest Relations, as services are provided on a walk-in basis. Priority assistance may be available for The Retreat suite guests via dedicated concierge lines.
How to purchase
No purchase is necessary for Guest Relations services, as inquiries and assistance are included in the cruise fare. Additional services like excursion bookings ($20-$300) can be purchased via the Celebrity Cruises app or at the desk.
Age restrictions
Guest Relations is open to guests of all ages for inquiries or assistance. Children under 18 should be accompanied by an adult when addressing complex requests or transactions.
Good to know
No known restrictions for Guest Relations.