// what to expect
Guest Services is a destination for all passengers seeking assistance and information during their voyage. This conveniently located 24/7 help desk, situated in a central area, offers a friendly, professional atmosphere. A dedicated team is on hand to provide a wide range of services, from booking spa appointments and making dinner reservations to answering questions about onboard activities and amenities. The approachable staff is always ready to assist with any needs or concerns, ensuring a stress-free and enjoyable experience. They are also responsible for maintaining guest accounts, handling onboard payments, and helping with special requests, delivering efficient, supportive assistance for a smooth, unforgettable cruise.
For an engaging and entertaining meal, opt for the hibachi show where expert chefs prepare your food right at your table.
// know before you go
Pricing
Guest Services is included in your cruise fare
Guest Services has no additional cost and is included in your cruise fare. Available 24/7 on all Carnival ships, it offers complimentary assistance with bookings, inquiries, and accessibility services, including TTY for guests with disabilities.[](https://www.carnival.com/about-carnival/special-needs)
Attire
Casual attire, like t-shirts, shorts, or light dresses, is suitable while visiting; swimwear requires a cover-up.
How to reserve
Reservations are not available for general assistance; visit the Guest Services desk (typically on Deck 3 or 4) during open hours, listed in the Carnival HUB app, for first-come, first-served service.
How to purchase
No purchase is necessary; this desk provides complimentary assistance with bookings, account inquiries, and general questions. Optional services like shore excursions or spa treatments booked through Guest Services may incur costs ($20-$299).
Age restrictions
No age restrictions apply; guests of all ages can access this 24/7 service desk for inquiries and assistance. Family-friendly support includes accessibility services for all passengers.
Good to know
Izumi Hibachi & Sushi operates from approximately 5:00 p.m. to 9:30 p.m., and booking is required via the app.